The AI Maturity Curve for Knowledge Management

For many organizations, knowledge management drains resources instead of enabling great work. In this webinar, Atlassian experts unveil Atlassian’s AI Maturity Curve for Knowledge Management — a practical framework for evolving knowledge management from manual, ad‑hoc knowledge practices to an AI‑driven system that delivers accurate, contextual answers when teams need them most.

If you are experiencing any issues in registering, please re-open the form in an incognito window and re-submit your registration information. Thank you for your patience!

For many organizations, knowledge management drains time and energy instead of enabling great work. One of the most common questions knowledge management leaders ask is: “What are best practices and how do we actually put them into play?”

This session introduces Atlassian’s AI Maturity Curve for Knowledge Management, a practical framework for evolving from manual, fragmented content to an AI‑driven engine that powers every interaction across IT, HR, and service teams.

You’ll hear from Atlassian research experts as they unpack:

  • Why knowledge management often breaks down as organizations scale
  • How AI can address poor adoption, outdated content, and duplicated work
  • What each stage of the knowledge management maturity curve looks like in practice
  • How to think about the shift from manual, to AI‑curated, to AI‑native knowledge management

The framework will be paired with short, focused demos so you can see what AI‑first knowledge management looks like in real tools and real workflows — and leave with clear next steps to advance your own knowledge management maturity, no matter where you are today.

 

Oradores

Ben Ostrowski

Lead Behavioral Scientist, Teamwork Lab, Atlassian

Ben Ostrowski is Lead Behavioral Scientist of Atlassian’s Teamwork Lab. He holds a PhD in Organizational Behavior and has been studying teamwork in organizations for nearly a decade.

Dustin Smith

Principal Product Marketing Manager, Confluence, Atlassian

Dustin es responsable principal de Marketing de Productos de Atlassian en el equipo de Confluence, que tiene sede en Seattle (Washington, Estados Unidos). Cuando no está tomando café tras café, le encanta hablar sobre la colaboración, el intercambio de conocimientos y la productividad. Desde bases de datos hasta pizarras e integraciones de Loom, Dustin pasa el tiempo ideando nuevas formas de mostrar las mejores funciones de Confluence y la forma en que están cambiando el panorama del trabajo moderno. Antes de Atlassian, Dustin pasó algún tiempo abusando del café en las oficinas de Tableau, Google y Airtable.