Supercharge Your Service Management with Rovo

Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.

This workshop will:

  • Answer the question, “Where should I start?” when thinking about using AI in your service workflows.
  • Give you hands-on experience with three out-of-the-box agents specifically for service management.
  • Inspire you to explore how AI can improve your team’s work beyond the workshop.

Out-of-the-box agents covered will be:

  • Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.
  • Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.
  • Service Triage – automatic case summaries, urgency/priority, and request type recommendations.

 

Oradores

Palak Setia

Senior Solutions Engineer, Jira Service Management, Atlassian

Palak es ingeniero de soluciones y actualmente se dedica a la gestión de servicios en Atlassian, con una década de experiencia en el sector. A lo largo de su carrera, ha perfeccionado su experiencia en la implementación y venta de cambios y resultados empresariales, y cuenta con una certificación ITIL. Es optimista con respecto a la visión de Atlassian, la IA y la forma de diseñar marcos de gestión de servicios escalables para todos.

Chris Fok

Senior Solutions Engineer, ITSM, Atlassian

Chris es un profesional con una larga trayectoria en gestión de servicios y una amplia experiencia en arquitectura y consultoría de TI con clientes y negocios de APAC y Europa. Como especialista en soluciones, colabora con las organizaciones para mejorar la eficiencia operativa y la experiencia del cliente.

Joey Domhof

Joey Domhof is a Senior Solutions Engineer at Atlassian. With a background in service delivery, solution design, and driving adoption initiatives, he has spent the last 13 years of his career helping organisations modernise how they deliver services and support their customers and employees. At Atlassian, Joey works with customers to design and implement scalable service management solutions, with a current focus on Rovo and the Atlassian Service Collection to drive smarter, AI-powered ways of working across IT and business teams.