Screenshot of facilities service request

Facilities service management template

Manage requests for maintenance, moving, and event planning.

Use template

BEST FOR

Facilities

KEY FEATURES

Request types
Forms
Help portal
Queues
Assets

What is the facilities service management template?

The facilities service maangement template is best suited for facilities teams who need an easier way to track work and manage employee requests. This template helps teams manage requests for maintenance, moving, and event planning.

What does the facilities service management template include?

Capture relevant customer information

Use editable request types for common external support issues or create your own that are specific to your team’s external support services.

How to get started with the facilities service management template

Start managing and simplifying communication around maintenance and other facilities service requests.

1
Set up your help center and portal
The help center is where employees can submit requests and access your self-service knowledge base. Set up the welcome message, announcements, and layout. Learn more.
2
Customize your request types
Help employees and agents with tailored request types, or create your own. Learn more.
3
Organize your queues
Align your queue with the way your teams triage and address maintenance requests. Learn more.
4
Add agents
It’s time to get the party started! Add agents to your service project team. Learn more.

Centralized location
A central place for employees to log maintenance issues, facilitate desk moves, request equipment, and for you to inform them of critical hazards.
Customizable portal
Customize the portal to meet the types of requests your employees make and the needs of your team.
Reports and metrics
Create custom reports and dashboards to track the type and frequency of incidents, so that you can reduce issues.