General service management template

Manage service requests from internal employees.

BEST FOR

KEY FEATURES

What is a general service management template?

Consolidate requests from emails, chats, and a help center on one platform. Track, triage, and prioritize your work efficiently.

Create a service portal that enables employees to find the help they need. Shape request types and workflows to meet your organization’s needs.

With Jira Service Management your teams can collaborate and deliver great employee service experiences fast.

1
A single portal for service requests
Provide one place for employees to get help. Set up a knowledge base using Confluence (our wiki) to help employees find answers to common questions without having to engage a support agent.
2
Handle incoming work with ease
Your queues bring requests from email, chat tools, your help center, and other channels into one central location, making it easy for any team to track, triage and assign incoming work.
3
Demonstrate your value
Dive into customer satisfaction reports to quantify the value your team brings to the organization. Celebrate your team’s work with new reports and dashboards, and use these metrics to improve and optimize your service experiences.

Simple self-service
Empower employees to find answers to common questions in an integrated knowledge base, so your team can focus on the hard problems.
Streamlined requests
Aggregate requests from emails, chats, and help centers on one platform, making it easy to track, triage, and assign work.
Actionable insights
Optimize your service experiences with request resolution reports and dashboards. Celebrate the wins and improve together as a team.