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Legal service management template

Manage your legal contracts through the review cycle.

BEST FOR

  • Legal teams

KEY FEATURES

  • Customer portal

  • Workflows

  • Automation

  • Knowledge management

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What is a legal service management template?

This template is designed to help streamline stakeholder management by helping you manage everything from contracts, policies, and every legal request in between. Easily transition through stages of the contract or policy cycle using built-in legal requests and workflows, or customize them to create a new template for your team's legal process.

What does the legal service management template include?

Customer portal

Create a service portal to manage legal requests. Shape request types and workflows to meet your organization’s needs.

How to get started with the legal service management template

This template uses Jira Service Management to help you manage your legal contracts through the review cycle to resolution.

  1. 1

    Set up your help center and portal

    The help center allows employees to submit requests and access your self-service knowledge base. Learn more.

  2. 2

    Customize your request types

    Help employees and agents by using tailored request types, or even creating your own. Learn more.

  3. 3

    Get smart about SLAs

    Easily track Service Level Agreement (SLA) performance with pre-built reports that update in real-time. Learn more.

  4. 4

    Organize your queues

    Align your queue with the way your teams triage and address legal requests. Learn more.

  • Collaborate with ease

    Manage employee legal requests in one central location with an internal service desk that makes it easier for employees to submit requests and for your team to manage them.

  • Keep contracts moving smoothly

    Create clear end-to-end workflows to track contract review requests, and modify them to suit your team’s systems and processes. Easily see how close a contract is to resolution with clear workflow statuses and notifications.

  • Resolve requests faster

    Create automated approvals for easy tasks to streamline your team’s workload. Build an automated express-lane for simple tasks like issuing standard notices and letters that don’t require human intervention.

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Related resources

GUIDE

How enterprise Service Management works in Jira Service Management

Learn how non-technical teams embrace Jira Service Management, including HR, facilities, legal, marketing, and customer service.

WHITEPAPER

The Atlassian approach to ESM

In this whitepaper, you’ll discover just how different teams are leveraging Jira Service Management for Enterprise Service Management that meets the demands of the modern workforce.

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